FAQS (FREQUENTLY ASKED QUESTIONS)

1. What is AnanthamSilks's Shipping Policy?

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

Orders placed will be delivered in 2 or more days after it ships. The Estimated Delivery Date will send your registered e-mail and mobile number.

We usually ship orders 1-2 business days before the delivery date so that they can reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it

 

2. How do I check the status of my order?

Please tap on “My Orders” section under main menu of Website to check your order status.

3. How can I check if Anantham Silks delivers to my PIN Code?

You can find out if AnanthamSilks delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected.

4. How are orders placed on Anantham Silks delivered to me?

All orders placed on Anantham Silks are dispatched through our courier partners

5. How can I get my order delivered faster?

AnanthamSilks is always known to be best in super fast delivery

6. How does Free-Store Pickup work?

If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart.

7. What are the timings for Free-Store Pickup?

The timing will be 10.00am to 7.00pm

8. Do you have door-step delivery?

Yes we have door-step delivery

9. What are the delivery charges?

Shipping and their charges are based on the item(s) in your cart and the delivery address

10. I have received a partial item/partial order or an Untenanted/Void packet?

Take a snap of the product mention the order number in the subject and send it to our mail id [email protected]

Our customer care executive will contact you within 24 hours

 

Cancellations and Modifications

11. What is AnanthamSilks's Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website.Any amount paid will be credited into the same payment mode using which the payment was made

12. Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it..

13. How do I cancel my Order?

Go to My Orders and do the cancellation

14. I just cancelled my order. When will I receive my refund?

Payments made via Credit Card, Debit Card, Net Banking you will receive refund into the source account within 7-10 days from the time of order cancellation.

 

Returns and Exchange

15. What is AnanthamSilks's Return and Exchange Policy? How does it work?

Anantham Silks return and exchange policy gives you an option to return or exchange items purchased on anantham silks for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging.

Refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the product does not pass the quality check, we shall ship it back to you.

For additional information read the return and exchange policy

16. How to return a product to Anantham Silks?

To return a product to Anantham Silks, please follow these steps:

We offers an Easy return policy, wherein you can raise a return/exchange request of a product within 7 days of its delivery.

Contact our Customer Support team via email ([email protected]) within 5 business days of receiving the order.

Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Customer need to courier our product with in 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes.

17. How do I place an exchange request on Anantham Silks?

At any time, you can track the status of your exchange requests under “My Orders” of Website

18. How long would it take me to receive the refund of the returned product?

Refund will be initiated with in 7 to 10 days

19. How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.

20. Does Anantham Silks pick up the product I want to return from my location?

Return the products within 2-4 days from the request placement date.

21. How can I Self-Ship the product to Anantham Silks?

Residential/office address, destination address, shipment date, amount and other details should be mentioned.

The information on the receipt should NOT be edited/over-written

22. Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the Branch you purchased the products from, details of which can be found on your order invoice.

Ramanathapuram:
Anantham Silks
#33,Agraharam Road
Ramanathapuram-623501

Kumbakonam:
Anantham silks
#8/329,Ayekulam Road
Kumbakonam

Thanjavur
84/14-B,Annasalai Market Road
Thanjavur-613001

23. Why is my returned product re-shipped?

If the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Anantham Silks assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

 

Payments

24. How can I pay for my order at Anantham Silks?

We support the following payment options:

1. Cash On Delivery (available in selected pin codes)
2. Credit Card
3. Debit Card
4. Net banking

25. How does the COD (Cash on Delivery) payment option work?

Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs.1000 and Rs. 49999

26. Why can't I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

1. Your order value may be less than Rs.1000 or over Rs. 49,999.
2. Our courier partners may not support the Cash on Delivery option for your delivery address.