At Anantham Silks, we are committed to providing our customers with exceptional service and a seamless shopping experience. To ensure customer satisfaction, we have implemented a straightforward cancellation and return policy.

Cancellation Policy

You may request a cancellation of your order within 24 hours of placing it. However, if the product has already been shipped, cancellation requests will not be accepted.

If you wish to cancel your order due to issues such as product quality, color discrepancies, or size variations, please email our online customer care team at [email protected] or call +91 9944992000 with your order number and the reason for the cancellation.

Return Policy

Please note that we cannot accept returns for items that have been used or washed. All sarees must be returned in their original, unopened packaging with tags on.

You can request a return within 7 days of receiving your product if you are dissatisfied with its quality, color, or size. To initiate the return process, please contact our customer support as outlined above.

Refund Policy

Anantham Silks does not offer cash refunds, except in cases where the wrong or damaged product was sent. Upon approval of your return request, we will process an exchange or store credit that can be used for future purchases.

Important:

Order Cancellation

We reserve the right to cancel any order for the following reasons:

  1. Product unavailability
  2. Customer unavailability during delivery attempts
  3. Issues related to payment verification or fraud prevention

Exchange Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your return. If approved, the cost of the item will be credited to your account as credit points, which can be applied to future purchases.

Please note that shipping costs and cash on delivery fees if applied are non-refundable. Only the item cost will be considered in the exchange/refund process.

Late or Missing Refunds

If you have not received your refund yet:

  1. Contact your credit card company; it may take time for the refund to be posted.
  2. Check with your bank, as processing times can vary.
  3. If you have completed these steps and still have not received your refund, please reach out to us at [email protected].

Sale Items

Please be advised that only regular-priced items are eligible for exchange; unfortunately, sale items cannot be exchanged.

Shipping Returns

To return a product, please mail it to: Anantham Silks

47, Imperial Road, Thirupapuliyur, Cuddalore
 Tamil Nadu, 607002, India

You will be responsible for paying your own shipping costs for returning items, and these shipping costs are non-refundable. The time taken for exchanged products to reach you may vary based on your location.